Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all personal packages (Starter, Creator, Pro). If you're not satisfied with our service for any reason, you can request a full refund within 7 days of purchase.

2. Business Subscription Cancellation

Business subscriptions (Essential, Professional, Studio) can be cancelled at any time. You'll continue to have access to the service until the end of your current billing period. No partial refunds are provided for subscription cancellations.

3. How to Request a Refund

To request a refund, please contact our support team at support@photocandy.app within 7 days of your purchase. Include your order number and reason for the refund request.

4. Refund Processing

Approved refunds will be processed within 5-10 business days and will be returned to your original payment method. You may need to contact your bank or credit card company for the exact timeline of when the refund appears in your account.

5. Gift Card Refunds

Gift cards and gift package purchases are eligible for refunds under the same 7-day policy, provided the gift recipient has not yet redeemed the gift code.

6. Contact Us

If you have any questions about our refund policy, please contact us at support@photocandy.app.